Course Overview:
This course equips students with the skills necessary to deliver outstanding customer service in various business environments.
Who Should Attend?
Individuals looking to enhance their customer service skills or pursue careers in customer service roles.
Course Benefits:
Students will learn the fundamentals of effective customer service, handling customer inquiries, managing complaints, and building long-term customer relationships.
Contents:
- Introduction to Customer Service
- Communication with Customers
- Managing Customer Expectations
- Handling Complaints & Conflict
- Customer Service Technologies
- Building Customer Relationships
- Service Quality & Customer Satisfaction
- Customer-Centered Service Design
- Service Recovery Strategies
- Developing a Customer Service Team
- Personal Effectiveness in Customer Service
- Planning for Service Improvement
